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FAQs
How much for Delivery?
Up to 30 miles is free
30 to 40 miles is £15
40 to 48 miles is £20
48 to 50 miles is £25
Over 50 please call for a quote
How can I pay?
You can pay by Paypal, BACS transfer, cash on delivery, on card over the phone or our driver will have a card machine to process payment.
Why burn logs?
Do your bit for the environment. Burning logs does produce carbon, but if you buy from sustainable sources where replanting takes place then the whole process becomes Carbon Neutral. This is only possible if you buy locally sourced and sustainable wood rather than using imported wood from places such as Eastern Europe.
Why burn Kiln Dried Logs?
Most logs are sold as “seasoned” but it’s just guesswork as to how dry the wood really is. KILN DRIED means the logs are oven dried down to a precise moisture content and in our case, it is 15%.
What type of wood?
We sell mixed hardwood, Oak, Ash and Silver Birch, giving you long and steady burn with maximum heat.
Are your logs dry?
Our logs are kiln dried, packed and stored to maintain a 15% moisture content from depot to your door.
What size are the logs?
Our logs are evenly split and cut to a standard 9-inch length, ensuring a consistent glow and heat.
How are the logs delivered?
Logs are delivered in dumpy bags measuring 85 x 85 x 85 centimetres.
Do your logs meet Woodsure standards?
Yes. We are a certified producer of Woodsure approved wood fuel products and meet all their rigorous quality standards.
Do you charge VAT?
Cut logs are treated in the same way as other domestic fuel supplies, such as Gas and Electricity, and are therefore subject to VAT at 5%. This is included in our advertised prices.
How long will delivery take?
We aim to deliver within 7 days from order, and always by appointment.
How should I store the logs?
Logs can be left in their bags with a simple cover to protect them from rain. Ideally, logs should be kept in a ventilated store.
How much do the log bags weigh?
Our large dumpy bags weigh approximately 250 kg (550 lbs). You should always buy logs by volume not by weight.
Are the logs ready to burn?
Yes. No cutting, sawing or drying required.
Why hardwood?
The main advantage of using hardwood rather than softwood is that you need less logs to produce the same amount of heat. Hardwoods provide a cleaner burn than softwoods and do not produce toxic tars that can be corrosive and dirty. Unlike softwoods, hardwoods do not ‘spark’ in open fires.
What happens if my property is damaged during delivery?
We take great care and respect your property when making deliveries. In the unlikely event of accidental damage, we will repair or replace the affected area/item, as long as the issue is reported before we leave. Unfortunately, we cannot be responsible for any damage reported after our team has completed the delivery and vacated your property.
